Refund policy

Refund policy
30-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.
Eligibility Criteria:
Items must be unused, unworn, and in their original packaging.

Returns must be initiated within 30 days of delivery.

Proof of purchase is required.

Return Process:
1. Contact our customer support at support.reverie@gmail.com OR at our toll free phone number 1 (800) 917-6531 with your order number and reason for return.

2. Our team will provide you with return instructions and the appropriate return address:

133 Richmond St W Ste 207
Toronto, ON M5H 2L3

3. Ship the item(s) back:

4. Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:
Refunds will be issued to the original payment method.

Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:
Exchanges are subject to product availability.

If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.